The Fixgent Promise
Done right, or we make it right.
Every job booked and paid through Fixgent is covered. If something goes wrong, tap Report a problem on the booking and Fixgent support replies within 24 hours.
Not done right
Report it within 48 hours of completion and we send your Tasker back to fix it free, or refund you in part or in full. From then until day 7, we still send your Tasker back to fix it free.
No-show
Your Tasker has your whole arrival window (plus any "running late" time they tell you in the app). If they still haven't arrived, report it from the booking and we refund you in full.
Property damage
If a Tasker damages your property while working, report it within 7 days with photos and we'll work with you and the Tasker to put it right.
Your money is held safely
You pay online once your Tasker accepts. Fixgent holds the payment and only releases it to the Tasker 48 hours after the job is complete — and never while a report is open.
How it works
- 1. Report it in the booking. Say what went wrong and add photos. If the Tasker hasn't been paid yet, their payout is put on hold straight away.
- 2. We review it. Fixgent support looks at the booking, chat and photos, and speaks to both of you — usually within 24 hours.
- 3. We fix it or refund you. Your Tasker comes back to finish the job, or we refund you to your original payment method. Refunds usually arrive in 3–10 working days.
- If your Tasker was already paid: you're still covered. Fixgent pays any refund it agrees and recovers it from the Tasker's future earnings.
What's not covered
- Jobs or extra work paid outside Fixgent (cash or direct transfer to the Tasker). Always pay in the app.
- Parts and materials you bought or agreed separately — though we'll help if a Tasker supplied faulty parts.
- Refunds for problems reported more than 48 hours after completion (you still get a free redo up to 7 days), and anything reported after 7 days.
- Existing faults, normal wear, or items that were already broken.
- Changes of mind after work you approved was completed as described.
Fixgent decides each report fairly using the booking record. This promise doesn't affect your rights under Nigerian consumer protection law. Questions: support@fixgent.com.
Book with confidence.
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